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Please enter the email address of the person who will be working with the OSD designee to resolve this request</p>","callToAction":"CORE Training","introHtml":"<p>DSS Manager request for new CORE sessions.</p>","icon":10615,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10615","groups":[20],"key":""},{"id":"128","name":"Eligibility Training Materials","descriptionHtml":"<p>This request should only by used by DSS Managers or their designee to request assistance with training materials. Please enter the email address of the person who will be working with the OSD designee to resolve this request</p>","callToAction":"Eligibility Training Materials","introHtml":"<p>DSS requests handouts, guides or other assistance with hands on materials related to eligibility training topics</p>","icon":10613,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10613","groups":[20],"key":""},{"id":"125","name":"Executive Leadership Team Request","descriptionHtml":"<p>This request should only by used by DSS Executive Leadership Team to request specific training or project support from OSD. Please enter the email address of the person who will be working with the OSD designee to resolve this request.</p>","callToAction":"Executive Leadership Team Request","introHtml":"<p>DSS Executive Leadership Team requests specific training or project</p>","icon":10624,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10624","groups":[20],"key":""},{"id":"132","name":"Group Facilitation","descriptionHtml":"<p>This request should only by used by DSS Managers or their designee to request support in group facilitation or focus groups. Please enter the email address of the person who will be working with the OSD designee to resolve this request</p>","callToAction":"Group Facilitation","introHtml":"<p>DSS requests OSD support in group facilitation or focus groups</p>","icon":10609,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10609","groups":[20],"key":""},{"id":"142","name":"Hardware Issue","descriptionHtml":"","callToAction":"Hardware Issue","introHtml":"<p>This is for hardware issues that need to be fixed</p>","icon":10564,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[11],"key":""},{"id":"180","name":"Hardware Request","descriptionHtml":"","callToAction":"Hardware Request","introHtml":"<p>This is to request to borrow hardware or purchase hardware</p>","icon":10564,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[1],"key":""},{"id":"44","name":"ImpaCT Training Incident","descriptionHtml":"<p>Please be sure you enter the email address below of the person who will be communicating with the support team member to resolve the request.</p>","callToAction":"ImpaCT Training Incident","introHtml":"<p>Use this form to submit interruptions of the ImpaCT training environments</p>","icon":10573,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10573","groups":[8],"key":""},{"id":"116","name":"Jira Administrative Support","descriptionHtml":"<p>Please be sure you enter the email address below of the person who will be communicating with the support team member to resolve the request.</p>","callToAction":"Jira Administrative Support","introHtml":"<p>Use this request for any Jira related use (e.g. updates to ticket type, general usability questions or interruptions)</p>","icon":10605,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10605","groups":[8,12],"key":""},{"id":"73","name":"Kaltura Request","descriptionHtml":"<p>Please be sure you enter the email address of the person who will be communicating with the support team member to resolve the request.</p>","callToAction":"Kaltura Request","introHtml":"<p>Please use this form to request a media upload to a Kaltura Playlist</p>","icon":10576,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10576","groups":[12],"key":""},{"id":"126","name":"Leadership and Professional Development Training","descriptionHtml":"<p>This request should only by used by DSS Managers or their designee to request training on a Leadership and Professional Development topic. Please enter the email address of the person who will be working with the OSD designee to resolve this request</p>","callToAction":"Leadership and Professional Development Training","introHtml":"<p>DSS request for training on a topic specific to a Leadership and Professional Development</p>","icon":10610,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10610","groups":[20],"key":""},{"id":"133","name":"Leadership and Professional Development Training Materials","descriptionHtml":"<p>This request should only by used by DSS Managers or their designee to request assistance with training materials. Please enter the email address of the person who will be working with the OSD designee to resolve this request</p>","callToAction":"Leadership and Professional Development Training Materials","introHtml":"<p>DSS requests handouts, guides or other assistance with hands on materials related to leadership and professional development training topics</p>","icon":10613,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10613","groups":[20],"key":""},{"id":"176","name":"LinkedIn Learning Issue","descriptionHtml":"","callToAction":"LinkedIn Learning Issue","introHtml":"<p>This is for issues with LinkedIn Learning courses. For account issues, please contact BITS.</p>","icon":10663,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10663","groups":[3],"key":""},{"id":"175","name":"LinkedIn Learning Request (only for Active Killer)","descriptionHtml":"","callToAction":"LinkedIn Learning Request (only for Active Killer)","introHtml":"<p>For requests with LinkedIn Learning Active Killer - any other issues, contact BITS</p>","icon":10663,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10663","groups":[3],"key":""},{"id":"75","name":"Media Requests","descriptionHtml":"<p>Please complete this form to request OSD media support. Please be sure you enter the email address of the person who will be communicating with the support team member to resolve the request.</p>","callToAction":"Media Requests","introHtml":"<p>Complete this form for requests for OSD Media Support (e.g., equipment, video, photography, graphic design, etc.)</p>","icon":10578,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10578","groups":[20,12],"key":""},{"id":"123","name":"New Web-Based Training (WBT) Development","descriptionHtml":"<p>This request should only by used by DSS Managers or their designee to request the development of a new Web Based Training (WBT). Please enter the email address of the person who will be working with the OSD designee to resolve this request</p>","callToAction":"New Web-Based Training (WBT) Development","introHtml":"<p>Used by OSD/DSS designated staff to request a new WBT development</p>","icon":10620,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10620","groups":[20],"key":""},{"id":"121","name":"Non-CORE Eligibility Training","descriptionHtml":"<p>This request should only by used by DSS Managers or their designee to request training on a topic specific to Eligibility. Please enter the email address of the person who will be working with the OSD designee to resolve this request.</p>","callToAction":"Non-CORE Eligibility Training","introHtml":"<p>DSS request for training on a topic specific to Eligibility</p>","icon":10615,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10615","groups":[20],"key":""},{"id":"122","name":"Non-Eligibility Training","descriptionHtml":"<p>This request should only by used by DSS Managers or their designee to request training specific to non-eligibility topics. Please enter the email address of the person who will be working with the OSD designee to resolve this request</p>","callToAction":"Non-Eligibility Training","introHtml":"<p>DSS request for training on a topic specific to non-eligibility divisions (i.e. Child Support, Social Work, Quality Assurance)</p>","icon":10615,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10615","groups":[20],"key":""},{"id":"129","name":"Non-Eligibility Training Materials","descriptionHtml":"<p>This request should only by used by DSS Managers or their designee to request assistance with training materials. Please enter the email address of the person who will be working with the OSD designee to resolve this request</p>","callToAction":"Non-Eligibility Training Materials","introHtml":"<p>DSS requests handouts, guides or other assistance with hands on materials related to non-eligibility training topics</p>","icon":10613,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10613","groups":[20],"key":""},{"id":"127","name":"Organizational Development Project","descriptionHtml":"<p>This request should only by used by DSS Managers or their designee to request support with an Organizational Development project. Please enter the email address of the person who will be working with the OSD designee to resolve this request</p>","callToAction":"Organizational Development Project","introHtml":"<p>DSS requests support with an Organizational Development project</p>","icon":10614,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10614","groups":[20],"key":""},{"id":"178","name":"OSD HIX Training ID Request","descriptionHtml":"","callToAction":"OSD HIX Training ID Request","introHtml":"<p>Please complete this form to request ID’s for training in the HIX training environments.</p>","icon":10573,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10573","groups":[12],"key":""},{"id":"82","name":"OSD ImpaCT Training ID Request","descriptionHtml":"<p>Please be sure you enter the email address below of the person who will be communicating with the support team member to resolve the request.</p>","callToAction":"OSD ImpaCT Training ID Request","introHtml":"<p>Please complete this form to request ID’s for training in the ImpaCT training environments</p>","icon":10581,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10581","groups":[12],"key":""},{"id":"158","name":"OSD Operations","descriptionHtml":"","callToAction":"OSD Operations","introHtml":"<p>This request is for the OSD Director.</p>","icon":10550,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[1],"key":""},{"id":"136","name":"OSD SharePoint Management","descriptionHtml":"<p>When submitting your request please be sure the following is true: <br> 1) The files to upload are already in PDF format <br> 2) The action is detailed (add, replace, remove) <br> 3) The specific SharePoint Area of Focus/program or topic is identified</p>","callToAction":"OSD SharePoint Management","introHtml":"<p>To be used by OSD staff to request uploads/edits to the OSD SharePoint site</p>","icon":10625,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10625","groups":[12],"key":""},{"id":"45","name":"Password Reset/Account Lockout","descriptionHtml":"<p>Before submitting this request type, please attempt to use the self-serve password reset link on the DSSLearnCenter log in page. If a self-serve attempt is unsuccessful, please indicate so in the description of this submission to help us better investigate the cause. Please be sure you enter the email address below of the person who will be communicating with the support team member to resolve the request. Thank you!</p>","callToAction":"Password Reset/Account Lockout","introHtml":"<p>Use this form to request a LearnCenter password reset or to unlock an account</p>","icon":10572,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10572","groups":[3],"key":""},{"id":"86","name":"Remove Employee - Saba","descriptionHtml":"<p>Please be sure you enter the email address below of the person who will be communicating with the support team member to resolve the request.</p>","callToAction":"Remove Employee - Saba","introHtml":"<p>Please use this form to remove a person from the LearnCenter and/or SANs</p>","icon":10599,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10599","groups":[3,1],"key":""},{"id":"77","name":"Reporting Request","descriptionHtml":"<p>Please be sure you enter the email address below of the person who will be communicating with the support team member to resolve the request.</p>","callToAction":"Reporting Request","introHtml":"<p>Please use this form when requesting a report or status of an individual(s), both internal and external</p>","icon":10591,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10591","groups":[1],"key":""},{"id":"179","name":"Request for New/Revised ImpaCT Training Case Data Sheet","descriptionHtml":"","callToAction":"Request for New/Revised ImpaCT Training Case Data Sheet","introHtml":"<p>This form is used to request a new Case Data Sheet for pre-populated case numbers to be used in conjunction with ImpaCT Training</p>","icon":10573,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10573","groups":[12],"key":""},{"id":"46","name":"Saba Account Problem","descriptionHtml":"<p>Please be sure you enter the email address below of the person who will be communicating with the support team member to resolve the request.</p>","callToAction":"Saba Account Problem","introHtml":"<p>Use this form to report a problem with LearnCenter user account functions (e.g courses not appearing in My Learning, several password resets not successful)</p>","icon":10567,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10567","groups":[11],"key":""},{"id":"118","name":"Saba Class Management","descriptionHtml":"<p>Please be sure you enter the email address below of the person who will be communicating with the support team member to resolve the request.</p>","callToAction":"Saba Class Management","introHtml":"<p>Used by Instructors to request creation, cancelling or editing of a class</p>","icon":10592,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10592","groups":[12],"key":""},{"id":"72","name":"Saba Course Inquiry","descriptionHtml":"<p>Please be sure you enter the email address below of the person who will be communicating with the support team member to resolve the request.</p>","callToAction":"Saba Course Inquiry","introHtml":"<p>Inquire about a Course in the LearnCenter</p>","icon":10567,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10567","groups":[1],"key":""},{"id":"78","name":"Saba Course Number Request","descriptionHtml":"<p>Please be sure you enter the email address below of the person who will be communicating with the support team member to resolve the request.</p>","callToAction":"Saba Course Number Request","introHtml":"<p>Used by Instructors to submit a completed Course Number Request form</p>","icon":10592,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10592","groups":[12],"key":""},{"id":"52","name":"Saba Course Problem","descriptionHtml":"<p>Please be sure you enter the email address below of the person who will be communicating with the support team member to resolve the request.</p>","callToAction":"Saba Course Problem","introHtml":"<p>Use this form to request support with a LearnCenter course not functioning as expected (e.g. course is not reading accurate status, mandatory course not auto assigned, etc.)</p>","icon":10567,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10567","groups":[11],"key":""},{"id":"81","name":"Saba Roster Management","descriptionHtml":"<p>Please be sure you enter the email address below of the person who will be communicating with the support team member to resolve the request.</p>","callToAction":"Saba Roster Management","introHtml":"<p>Used by Instructors to submit class rosters and/or edit learners</p>","icon":10592,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10592","groups":[12],"key":""},{"id":"51","name":"Saba System Incident","descriptionHtml":"<p>Please be sure you enter the email address below of the person who will be communicating with the support team member to resolve the request.</p>","callToAction":"Saba System Incident","introHtml":"<p>Use this form to report Saba system interruptions. Example, unable to open log in page, receiving error message</p>","icon":10567,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10567","groups":[11,8],"key":""},{"id":"50","name":"SharePoint Incident","descriptionHtml":"<p>Please be sure you enter the email address below of the person who will be communicating with the support team member to resolve the request.</p>","callToAction":"SharePoint Incident","introHtml":"<p>Use this form to submit interruptions of OSD SharePoint site functions</p>","icon":10568,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10568","groups":[8,12],"key":""},{"id":"134","name":"Software License Request","descriptionHtml":"","callToAction":"Software License Request","introHtml":"<p>Use this type to request the purchase of license to a specific software</p>","icon":10622,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10622","groups":[12],"key":""},{"id":"117","name":"Supply Needs","descriptionHtml":"<p>Please be sure you enter the email address below of the person who will be communicating with the support team member to resolve the request.</p>","callToAction":"Supply Needs","introHtml":"<p>Used by Instructors for submitting requests of training supplies</p>","icon":10607,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10607","groups":[12],"key":""},{"id":"130","name":"Systems Training","descriptionHtml":"<p>This request should only by used by DSS Managers or their designee to request training on a computer application. Please enter the email address of the person who will be working with the OSD designee to resolve this request</p>","callToAction":"Systems Training","introHtml":"<p>DSS requests training on a computer application system</p>","icon":10621,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10621","groups":[20],"key":""},{"id":"131","name":"Systems Training Materials","descriptionHtml":"<p>This request should only by used by DSS Managers or their designee to request assistance with training materials. Please enter the email address of the person who will be working with the OSD designee to resolve this request</p>","callToAction":"Systems Training Materials","introHtml":"<p>DSS requests handouts, guides, or other assistance with hands on materials related to a systems training topic</p>","icon":10613,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10613","groups":[20],"key":""},{"id":"148","name":"Three (3) Month Outlook Training Calendar","descriptionHtml":"","callToAction":"Three (3) Month Outlook Training Calendar","introHtml":"<p>Used to submit approved trainings for outlook global calendar import</p>","icon":10639,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10639","groups":[12],"key":""},{"id":"87","name":"Update Employee Profile - Saba","descriptionHtml":"<p>Please be sure you enter the email address below of the person who will be communicating with the support team member to resolve the request.</p>","callToAction":"Update Employee Profile - Saba","introHtml":"<p>Please use this form to edit a person from the LearnCenter and/or SANs (e.g. update email, supervisor, name, etc.)</p>","icon":10600,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10600","groups":[3,1],"key":""},{"id":"124","name":"Update to an Existing Web Based Training (WBT)","descriptionHtml":"<p>This request should only by used by DSS Managers or their designee to request editing of a Web Based Training (WBT). Please enter the email address of the person who will be working with the OSD designee to resolve this request</p>","callToAction":"Update to an Existing Web Based Training (WBT)","introHtml":"<p>Used by OSD/DSS designated staff to request to update an existing WBT</p>","icon":10619,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10619","groups":[20],"key":""},{"id":"153","name":"WBT Administrative Updates","descriptionHtml":"","callToAction":"WBT Administrative Updates","introHtml":"<p>Used by OSD staff to indicate activity related to general WBT maintenance (e.g. updating WBT Master List, discontinuing active WBT courses in SABA, etc.)</p>","icon":10643,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10643","groups":[12],"key":""},{"id":"47","name":"WBT Problem","descriptionHtml":"<p>Please be sure you enter the email address below of the person who will be communicating with the support team member to resolve the request.</p>","callToAction":"WBT Problem","introHtml":"<p>Use this form to report performance disruptions of a Web-Based Training</p>","icon":10589,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10589","groups":[11],"key":""},{"id":"139","name":"Advanced Team Task","descriptionHtml":"","callToAction":"Advanced Team Task","introHtml":"<p>Use this request type to log and track projects assigned to the Advanced Eligibility Team</p>","icon":10630,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10630","groups":[],"key":""},{"id":"140","name":"CORE Team Task","descriptionHtml":"","callToAction":"CORE Team Task","introHtml":"<p>Use this request type to log and track projects assigned to the CORE Team</p>","icon":10629,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10629","groups":[],"key":""},{"id":"15","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"135","name":"Fall 2023 DAS In-Service","descriptionHtml":"","callToAction":"Fall 2023 DAS In-Service","introHtml":"<p>This is for people who want to take DAS In-Service Courses at nearby community colleges</p>","icon":10595,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10595","groups":[],"key":""},{"id":"150","name":"Financial Administrative Support","descriptionHtml":"","callToAction":"Financial Administrative Support","introHtml":"<p>Use to request expenditure approvals</p>","icon":10536,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"119","name":"General Administrative Support","descriptionHtml":"","callToAction":"General Administrative Support","introHtml":"<p>This request should only be used by the OSD Director and/or Associate Directors for administrative support outside of specific request types in the OSD Service Request Portal</p>","icon":10608,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10608","groups":[],"key":""},{"id":"114","name":"HCBS General Inquiries","descriptionHtml":"","callToAction":"HCBS General Inquiries","introHtml":"<p>This request type should be used for HCBS staff only to record requests for general inquiries and/or reissuing of account credentials</p>","icon":10598,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10598","groups":[],"key":""},{"id":"85","name":"HCBS New Member Enrollment","descriptionHtml":"","callToAction":"HCBS New Member Enrollment","introHtml":"<p>This request type should be used only for HCBS staff requesting enrollment to the LearnCenter</p>","icon":10598,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10598","groups":[],"key":""},{"id":"84","name":"HCBS Password Reset","descriptionHtml":"","callToAction":"HCBS Password Reset","introHtml":"<p>This request type should be used only for HCBS staff requesting a LearnCenter password reset</p>","icon":10596,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10596","groups":[],"key":""},{"id":"71","name":"HCBS WBT Problem","descriptionHtml":"<p>Examples of items that fall under this request type include LearnCenter account disruptions or general questions. 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