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Note: The DSSLearnCenter is used for all DSS employees, contractors and external partners to complete agency mandatory training requirements. Please allow up to 7 days for changes to take effect. Please be sure you enter the email address below of the person who will be communicating with the support team member to resolve the request. External partners must have their DSS Liasson fill out this form.
Required fields are marked with an asterisk*
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Please enter the email address of the person who will be working with the OSD designee to resolve this request</p>","callToAction":"CORE Training","introHtml":"<p>DSS Manager request for new CORE sessions.</p>","icon":10615,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10615","groups":[20],"key":""},{"id":"346","name":"Documentation","descriptionHtml":"","callToAction":"Documentation","introHtml":"<p>This is to create, change or delete documentation</p>","icon":10622,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10622","groups":[1],"key":""},{"id":"128","name":"Eligibility Training Materials","descriptionHtml":"<p>This request should only by used by DSS Managers or their designee to request assistance with training materials. Please enter the email address of the person who will be working with the OSD designee to resolve this request</p>","callToAction":"Eligibility Training Materials","introHtml":"<p>DSS requests handouts, guides or other assistance with hands on materials related to eligibility training topics</p>","icon":10613,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10613","groups":[20],"key":""},{"id":"125","name":"Executive Leadership Team Request","descriptionHtml":"<p>This request should only by used by DSS Executive Leadership Team to request specific training or project support from OSD. Please enter the email address of the person who will be working with the OSD designee to resolve this request.</p>","callToAction":"Executive Leadership Team Request","introHtml":"<p>DSS Executive Leadership Team requests specific training or project</p>","icon":10624,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10624","groups":[20],"key":""},{"id":"132","name":"Group Facilitation","descriptionHtml":"<p>This request should only by used by DSS Managers or their designee to request support in group facilitation or focus groups. Please enter the email address of the person who will be working with the OSD designee to resolve this request</p>","callToAction":"Group Facilitation","introHtml":"<p>DSS requests OSD support in group facilitation or focus groups</p>","icon":10609,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10609","groups":[20],"key":""},{"id":"142","name":"Hardware Issue","descriptionHtml":"","callToAction":"Hardware Issue","introHtml":"<p>This is for hardware issues that need to be fixed</p>","icon":10564,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[60],"key":""},{"id":"180","name":"Hardware Request (OSD Staff Only)","descriptionHtml":"","callToAction":"Hardware Request (OSD Staff Only)","introHtml":"<p>This is to request to borrow hardware or purchase hardware</p>","icon":10564,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[60],"key":""},{"id":"379","name":"ImpaCT Locked IDs","descriptionHtml":"","callToAction":"ImpaCT Locked IDs","introHtml":"<p>Please fill out the fields below.</p>","icon":10573,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10573","groups":[12],"key":""},{"id":"247","name":"ImpaCT Training Case Clone Request","descriptionHtml":"","callToAction":"ImpaCT Training Case Clone Request","introHtml":"","icon":10573,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10573","groups":[12],"key":""},{"id":"44","name":"ImpaCT Training Incident","descriptionHtml":"<p>Please be sure you enter the email address below of the person who will be communicating with the support team member to resolve the request.</p>","callToAction":"ImpaCT Training Incident","introHtml":"<p>Use this form to submit interruptions of the ImpaCT training environments</p>","icon":10573,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10573","groups":[8],"key":""},{"id":"116","name":"Jira Administrative Support (OSD Staff Only)","descriptionHtml":"<p>Please be sure you enter the email address below of the person who will be communicating with the support team member to resolve the request.</p>","callToAction":"Jira Administrative Support (OSD Staff Only)","introHtml":"<p>Use this request for any Jira related use (e.g. updates to ticket type, general usability questions or interruptions)</p>","icon":10605,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10605","groups":[8,60],"key":""},{"id":"73","name":"Kaltura Request","descriptionHtml":"<p>Please be sure you enter the email address of the person who will be communicating with the support team member to resolve the request.</p>","callToAction":"Kaltura Request","introHtml":"<p>Please use this form to request a media upload to a Kaltura Playlist</p>","icon":10576,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10576","groups":[12],"key":""},{"id":"126","name":"Leadership and Professional Development Training","descriptionHtml":"<p>This request should only by used by DSS Managers or their designee to request training on a Leadership and Professional Development topic. Please enter the email address of the person who will be working with the OSD designee to resolve this request</p>","callToAction":"Leadership and Professional Development Training","introHtml":"<p>DSS request for training on a topic specific to a Leadership and Professional Development</p>","icon":10610,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10610","groups":[20],"key":""},{"id":"133","name":"Leadership and Professional Development Training Materials","descriptionHtml":"<p>This request should only by used by DSS Managers or their designee to request assistance with training materials. Please enter the email address of the person who will be working with the OSD designee to resolve this request</p>","callToAction":"Leadership and Professional Development Training Materials","introHtml":"<p>DSS requests handouts, guides or other assistance with hands on materials related to leadership and professional development training topics</p>","icon":10613,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10613","groups":[20],"key":""},{"id":"176","name":"LinkedIn Learning Issue (Active Killer Only)","descriptionHtml":"","callToAction":"LinkedIn Learning Issue (Active Killer Only)","introHtml":"<p>This is for issues with LinkedIn Learning courses. For account issues, please contact BITS.</p>","icon":10663,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10663","groups":[3],"key":""},{"id":"175","name":"LinkedIn Learning Request (only for Active Killer)","descriptionHtml":"","callToAction":"LinkedIn Learning Request (only for Active Killer)","introHtml":"<p>For requests with LinkedIn Learning Active Killer - any other issues, contact BITS</p>","icon":10663,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10663","groups":[3],"key":""},{"id":"181","name":"ListServ","descriptionHtml":"<p>Please let us know if you would like to be added or removed from the ListServ (emails).</p>","callToAction":"ListServ","introHtml":"<p>To add or remove people from the DSS ListServ</p>","icon":10617,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10617","groups":[1],"key":""},{"id":"75","name":"Media Requests","descriptionHtml":"<p>Please complete this form to request OSD media support. Please be sure you enter the email address of the person who will be communicating with the support team member to resolve the request.</p>","callToAction":"Media Requests","introHtml":"<p>Complete this form for requests for OSD Media Support (e.g., equipment, video, photography, graphic design, etc.)</p>","icon":10578,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10578","groups":[93],"key":""},{"id":"280","name":"New Class Request","descriptionHtml":"","callToAction":"New Class Request","introHtml":"<p>Used by Instructors to request creation of a class from a course.</p>","icon":10566,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10566","groups":[12],"key":""},{"id":"123","name":"New Web-Based Training (WBT) Development","descriptionHtml":"<p>This request should only by used by DSS Managers or their designee to request the development of a new Web Based Training (WBT). Please enter the email address of the person who will be working with the OSD designee to resolve this request</p>","callToAction":"New Web-Based Training (WBT) Development","introHtml":"<p>Used by OSD/DSS designated staff to request a new WBT development</p>","icon":10620,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10620","groups":[20],"key":""},{"id":"313","name":"Non-CORE Eligibility Curriculum Revisions/New Materials","descriptionHtml":"","callToAction":"Non-CORE Eligibility Curriculum Revisions/New Materials","introHtml":"<p>For OSD staff request for changes that are needed in Advanced Eligibility materials and/or new topics for development</p>","icon":10573,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10573","groups":[12],"key":""},{"id":"121","name":"Non-CORE Eligibility Training","descriptionHtml":"<p>This request should only by used by DSS Managers or their designee to request training on a topic specific to Eligibility. Please enter the email address of the person who will be working with the OSD designee to resolve this request.</p>","callToAction":"Non-CORE Eligibility Training","introHtml":"<p>DSS request for training on a topic specific to Eligibility</p>","icon":10615,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10615","groups":[20],"key":""},{"id":"122","name":"Non-Eligibility Training","descriptionHtml":"<p>This request should only by used by DSS Managers or their designee to request training specific to non-eligibility topics. Please enter the email address of the person who will be working with the OSD designee to resolve this request</p>","callToAction":"Non-Eligibility Training","introHtml":"<p>DSS request for training on a topic specific to non-eligibility divisions (i.e. Child Support, Social Work, Quality Assurance)</p>","icon":10615,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10615","groups":[20],"key":""},{"id":"129","name":"Non-Eligibility Training Materials","descriptionHtml":"<p>This request should only by used by DSS Managers or their designee to request assistance with training materials. Please enter the email address of the person who will be working with the OSD designee to resolve this request</p>","callToAction":"Non-Eligibility Training Materials","introHtml":"<p>DSS requests handouts, guides or other assistance with hands on materials related to non-eligibility training topics</p>","icon":10613,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10613","groups":[20],"key":""},{"id":"127","name":"Organizational Development Project","descriptionHtml":"<p>This request should only by used by DSS Managers or their designee to request support with an Organizational Development project. Please enter the email address of the person who will be working with the OSD designee to resolve this request</p>","callToAction":"Organizational Development Project","introHtml":"<p>DSS requests support with an Organizational Development project</p>","icon":10614,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10614","groups":[20],"key":""},{"id":"178","name":"OSD HIX Training ID Request","descriptionHtml":"","callToAction":"OSD HIX Training ID Request","introHtml":"<p>Please complete this form to request ID’s for training in the HIX training environments.</p>","icon":10573,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10573","groups":[12],"key":""},{"id":"82","name":"OSD ImpaCT Training ID Request","descriptionHtml":"<p>Please be sure you enter the email address below of the person who will be communicating with the support team member to resolve the request.</p>","callToAction":"OSD ImpaCT Training ID Request","introHtml":"<p>Please complete this form to request ID’s for training in the ImpaCT training environments</p>","icon":10581,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10581","groups":[12],"key":""},{"id":"158","name":"OSD Operations (OSD Staff Only)","descriptionHtml":"","callToAction":"OSD Operations (OSD Staff Only)","introHtml":"<p>This request is for the OSD Director.</p>","icon":10550,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[60],"key":""},{"id":"136","name":"OSD SharePoint Management (OSD Staff Only)","descriptionHtml":"<p>When submitting your request please be sure the following is true: <br> 1) The files to upload are already in PDF format <br> 2) The action is detailed (add, replace, remove) <br> 3) The specific SharePoint Area of Focus/program or topic is identified</p>","callToAction":"OSD SharePoint Management (OSD Staff Only)","introHtml":"<p>To be used by OSD staff to request uploads/edits to the OSD SharePoint site</p>","icon":10625,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10625","groups":[60,12],"key":""},{"id":"45","name":"Password Reset/Account Lockout","descriptionHtml":"<p>Before submitting this request type, please attempt to use the self-serve password reset link on the DSSLearnCenter log in page. If a self-serve attempt is unsuccessful, please indicate so in the description of this submission to help us better investigate the cause. Please be sure you enter the email address below of the person who will be communicating with the support team member to resolve the request. Thank you!</p>","callToAction":"Password Reset/Account Lockout","introHtml":"<p>Use this form to request a LearnCenter password reset or to unlock an account</p>","icon":10572,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10572","groups":[59],"key":""},{"id":"86","name":"Remove Employee DSSLearnCenter","descriptionHtml":"<p>Please be sure you enter the email address below of the person who will be communicating with the support team member to resolve the request.</p>","callToAction":"Remove Employee DSSLearnCenter","introHtml":"<p>Please use this form to remove a person from the LearnCenter and/or SANs</p>","icon":10599,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10599","groups":[3],"key":""},{"id":"77","name":"Reporting Request - This is for Reports ONLY - (no user updates)","descriptionHtml":"<p>Please be sure you enter the email address below of the person who will be communicating with the support team member to resolve the request.</p>","callToAction":"Reporting Request - This is for Reports ONLY - (no user updates)","introHtml":"<p>Please use this form when requesting a report or status of an individual(s), both internal and external</p>","icon":10591,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10591","groups":[1],"key":""},{"id":"179","name":"Request for New/Revised ImpaCT Training Case Data Sheet","descriptionHtml":"","callToAction":"Request for New/Revised ImpaCT Training Case Data Sheet","introHtml":"<p>This form is used to request a new Case Data Sheet for pre-populated case numbers to be used in conjunction with ImpaCT Training</p>","icon":10573,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10573","groups":[12],"key":""},{"id":"46","name":"Saba Account Problem","descriptionHtml":"<p>Please be sure you enter the email address below of the person who will be communicating with the support team member to resolve the request.</p>","callToAction":"Saba Account Problem","introHtml":"<p>Use this form to report a problem with LearnCenter user account functions (e.g courses not appearing in My Learning, several password resets not successful)</p>","icon":10567,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10567","groups":[11],"key":""},{"id":"118","name":"Saba Class Management","descriptionHtml":"<p>Please be sure you enter the email address below of the person who will be communicating with the support team member to resolve the request.</p>","callToAction":"Saba Class Management","introHtml":"<p>Used by Instructors to request creation, cancelling or editing of a class</p>","icon":10592,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10592","groups":[12],"key":""},{"id":"72","name":"Saba Course Inquiry","descriptionHtml":"<p>Please be sure you enter the email address below of the person who will be communicating with the support team member to resolve the request.</p>","callToAction":"Saba Course Inquiry","introHtml":"<p>Inquire about a Course in the LearnCenter</p>","icon":10567,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10567","groups":[1],"key":""},{"id":"78","name":"Saba Course Number Request","descriptionHtml":"<p>Please be sure you enter the email address below of the person who will be communicating with the support team member to resolve the request. Please fill out the form. Please note that if you want a specific number, it may not be available.</p>","callToAction":"Saba Course Number Request","introHtml":"<p>Used by Instructors to fill out a Course Number Request form</p>","icon":10592,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10592","groups":[12],"key":""},{"id":"52","name":"Saba Course Problem","descriptionHtml":"<p>Please be sure you enter the email address below of the person who will be communicating with the support team member to resolve the request.</p>","callToAction":"Saba Course Problem","introHtml":"<p>Use this form to request support with a LearnCenter course not functioning as expected (e.g. course is not reading accurate status, mandatory course not auto assigned, etc.)</p>","icon":10567,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10567","groups":[11],"key":""},{"id":"81","name":"Saba Roster Management","descriptionHtml":"<p>Please be sure you enter the email address below of the person who will be communicating with the support team member to resolve the request.</p>","callToAction":"Saba Roster Management","introHtml":"<p>Used by Instructors to submit class rosters and/or edit learners</p>","icon":10592,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10592","groups":[12],"key":""},{"id":"51","name":"Saba System Incident","descriptionHtml":"<p>Please be sure you enter the email address below of the person who will be communicating with the support team member to resolve the request.</p>","callToAction":"Saba System Incident","introHtml":"<p>Use this form to report Saba system interruptions. Example, unable to open log in page, receiving error message</p>","icon":10567,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10567","groups":[8,11],"key":""},{"id":"50","name":"SharePoint Incident","descriptionHtml":"<p>Please be sure you enter the email address below of the person who will be communicating with the support team member to resolve the request.</p>","callToAction":"SharePoint Incident","introHtml":"<p>Use this form to submit interruptions of OSD SharePoint site functions</p>","icon":10568,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10568","groups":[8,12],"key":""},{"id":"134","name":"Software License Request","descriptionHtml":"","callToAction":"Software License Request","introHtml":"<p>Use this type to request the purchase of license to a specific software</p>","icon":10622,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10622","groups":[60],"key":""},{"id":"117","name":"Supply Needs (OSD Staff Only)","descriptionHtml":"<p>Please be sure you enter the email address below of the person who will be communicating with the support team member to resolve the request.</p>","callToAction":"Supply Needs (OSD Staff Only)","introHtml":"<p>Used by Instructors for submitting requests of training supplies</p>","icon":10607,"iconUrl":"https://uconnosd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10607","groups":[12],"key":""},{"id":"130","name":"Systems Training","descriptionHtml":"<p>This request should only by used by DSS Managers or their designee to request training on a computer application. 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